Course Content for the 2 days session include:

• Introduction to Facilitation
  - What is Facilitation?
  - Facilitator Skills Checklist
• Team Synergy
  - Understanding the 4 Stages of Team Development
  - Roles of Facilitators in the 4 Stages
  - Roles people play in team
• Managing Effective Meeting
  - The Anatomy of Meeting
  - Developing Meeting Agenda
  - Setting up Room for Discussion
  - Establishing Ground rules
• Facilitating Skills
  - Observation Skills – “See what you see”
  - Intervention Skills - “Say what you see”
  - Type of Intervention
  - 4 Level of Intervention
• Facilitating Differences in Team
  - Understanding Conflict Model
  - Conflict Resolution for Collaborative outcome
  - Active listening and Straight Talk
• Team Decision Making
  - Type of Decision-making
  - Consensus Decision Making in team
  - The Facilitator’s Toolkit

Who should attend?
Supervisors or team leaders assigned to lead team or employees with interest in facilitating and leading project teams.

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