Onesiphorus Pte Ltd

SIX SIGMA PROCESS MANAGEMENT

Overview
Process Management is probably the most important building block in creating a true "Six Sigma organization." Understanding and executing end-to-end, customer-facing processes is key to making the change from a ready-fire-aim culture to one where value-driven change is a core competency of your business.

In this facilitated learning and working session, we lead process teams through the first steps in creating critical Process Management structures: process definition, Voice of the Customer systems, enhanced measurement systems.

Each process team should number three to six members and provide a well-informed cross-functional perspective on the process.

Objective

Solidify understanding of Process Management as a system for aligned leadership and customer-focused improvement
Review roles and responsibilities of process "ownership" and governance
Establish/refine high-level business process architecture
Develop Level 1, 2 and 3 process diagrams, emphasizing clear Customer and Output definition
Inventory current understanding of Customer requirements
Build draft list of Input, Process and Output measures (leading and lagging indicators)
Form plans for further development of Process Management infrastructures

Note: The activities are the primary focus of this working session, and have the overall objective of establishing a "draft" process management infrastructure for one of more critical business processes. Instruction is brief and focused on putting the tasks in context and preparing teams to "do" process management work.

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